Principal Client Advisor – Tech
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Job Description
Principal Client Advisor advising enterprise clients and expanding accounts for Karat, the world's largest interviewing company. Driving hiring transformation through analytics, strategic consultation, and executive relationships.
Responsibilities:
- Serve as strategic advisor for sophisticated enterprise clients
- Manage complex, multi-stakeholder relationships and deliver high-impact solutions
- Lead strategic growth initiatives for high-value enterprise accounts through renewals and expansions
- Cultivate executive-level relationships and position solutions to address organizational challenges
- Analyze performance data and metrics to provide actionable client insights
- Collaborate with GTM teams on account strategies to maximize growth opportunities
- Represent client feedback and needs to product, marketing, solutions, and customer experience teams
- Partner with senior stakeholders to drive organizational change management and hiring process improvements
- Establish shared goals, success metrics, and accountability frameworks
- Support customers throughout the customer lifecycle and expand accounts
Requirements:
- Reside in the San Francisco Bay Area
- 10+ years of strategic or technical account management for enterprise-sized clients or management consulting experience
- Success in fast-paced, high-growth, and quick-change environments preferred
- Proven track record managing complex, multi-stakeholder relationships at Fortune 500 or similarly large enterprise organizations
- Experience driving upsell/expansion revenue while maintaining high retention rates in a B2B SaaS environment
- Strong consulting background or demonstrated ability to influence C-level stakeholders and drive organizational change
- Experience managing large-scale technology implementations or transformation projects
- Deep expertise in building business cases and ROI analyses
- Strong understanding of technical recruiting, engineering operations, or related domains impacting senior technology leaders
- Experience using Salesforce, Sales Engagement Platforms, and LinkedIn Sales Navigator
- Immigration sponsorship is not available
Benefits:
- Uncapped sales commission opportunity
- Equity
- Benefits
- Up to 20% travel for strategic face-to-face meetings and industry events
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