Engineering Team Lead
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Job Description
Engineering Team Lead responsible for managing client relationships and overseeing Tier 1 and 2 technicians at SWK Technologies. Engaging in technical discussions and enhancing service efficiency in a supportive team environment.
Responsibilities:
- Manage relationships with clients directly onsite and remotely
- Install or maintain desktops, servers and network environment
- Responsible for a team of Tier 1 and 2 level technicians
- Participate in weekly tech meetings to discuss the latest technologies
- Help in the development of processes to improve efficiency and effectiveness of services
- Grow your skill-set in a friendly and professional work environment
Requirements:
- A high school degree and at least 3 years experience in the IT service industry
- Experience troubleshooting Microsoft Windows Desktop Operating Systems
- Basic System Administrator skills
- Basic networking skills
- Scripting and automation skills ie powershell
- Working knowledge of Azure, Intune etc.
- Moderate knowledge of routers, firewalls and TCP/IP protocol
- Current technology certifications may be beneficial
- Experience with RMM tools and ticketing software ie Halo PSA
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