Enrollment Coach
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Job Description
Enrollment Coach supporting prospective students through their initial inquiry and admission phase at University of Massachusetts Global. Facilitating the enrollment process via consultative sales approach.
Responsibilities:
- Responsible for converting prospective students from point of inquiry through registration/matriculation and onto a University student.
- Must be comfortable with having your phone activity and overall performance measured.
- Utilize consultative sales processes to support students and overcome objections.
- Serve as the primary point of contact for prospective students and help them navigate through the enrollment process while maintaining a high level of customer service throughout all interactions.
- Communicate the University’s unique value proposition in a compelling and personalized fashion to all prospective students.
- Advise the prospective student on suitable programs in accordance with their goals and experience.
- Effectively communicate program requirements to prospective students.
- Create and maintain an accurate roster of prospective students in the CRM to assist with outreach record management.
- Provide regular feedback to the Enrollment team regarding issues, questions, and barriers students face.
- Work in collaboration as part of the team responsible for recruiting and enrolling students.
Requirements:
- Bachelor’s degree, or equivalent combination of education and experience.
- 1 to 3 years of experience related to admissions, coaching, customer experience, or sales.
- Exceptional interpersonal skills, which can work effectively with a diverse group of constituencies.
- Experience maintaining accurate records in a CRM and/or other student databases.
- Ability to work autonomously with a high level of initiative in order to achieve enrollment results.
- Good time management and prioritization skills.
- Comfortable being measured on enrollment targets and performance metrics.
- Ability to work effectively as a member of a team.
- Flexibility – the ability to thrive in a dynamic, growing, and evolving organization.
- Good communication, both written and verbal.
- Working knowledge of consultative sales.
Benefits:
- Health: Medical, dental, and vision coverage with spending account options.
- Work-Life Balance : Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.
- Financial Security: Life, disability, accident, legal, identity protection, and student debt support.
- Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!
- Education: Tuition discounts for employees and family and Tuition Exchange program with other universities.
- PSLF eligible employer.
- Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs.
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