EV Technical Support Specialist

Posted 1hrs ago

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Job Description

EV technical support specialist troubleshooting electric vehicle charging products for Mexican customers. Handling phone, chat, and email inquiries remotely in English.

Responsibilities:

Provide first-level technical support for electric vehicle charging products and related services
Assist customers before and after purchase via phone, live chat, and email
Investigate customer concerns, identify underlying issues, and guide troubleshooting
Own inquiries from initial contact through resolution or appropriate escalation
Communicate order updates and explain changes or issues affecting orders
Maintain knowledge of product features, support procedures, and customer service standards
Document customer interactions and identify recurring issues
Share useful feedback with the appropriate team
Collaborate with colleagues and leadership while managing multiple inquiries accurately and efficiently

Requirements:

Previous experience in technical support, technical customer service, or a similar customer-facing role
Knowledge of electric vehicles, EV charging equipment, automotive systems, or vehicle maintenance and repair
Strong verbal and written communication skills
Patient, customer-focused approach to explaining technical information accessibly
Excellent problem-solving and critical-thinking skills for troubleshooting
Strong organizational skills and attention to detail
Ability to manage multiple tasks while maintaining accurate records
Basic proficiency with Microsoft Office applications and customer support systems
Ability to work independently, follow established procedures, and collaborate with a remote team
Willingness to work the scheduled shift and accommodate weekend work if required
Own equipment and suitable home workspace meeting the specified requirements: Windows 11 PC, minimum 16 GB RAM, dual monitors, webcam, wired USB headset with microphone, i5 processor or higher, reliable secure internet at minimum 20 Mbps, wired Ethernet connection, backup power solution, and quiet private workspace
Microsoft Teams / Office 365
Strong written and verbal English communication skills
Resume submitted in English
Spanish and English bilingual proficiency is preferred
Successful completion of applicable background check may be required

Benefits:

Paid training to learn the products, procedures, and role expectations
Remote work from Mexico
Paid weekly in arrears

EV Technical Support Specialist

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