IT Support Associate
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Job Description
IT Support Associate troubleshooting hardware, software, networks, and user access for Gigmos’s technology platform. Maintaining IT infrastructure, security, assets, and employee onboarding support remotely.
Responsibilities:
- Provide first-level technical support for hardware, software, and network issues
- Respond to user queries via phone, email, or ticketing system
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment
- Troubleshoot system and network problems; diagnose and resolve hardware/software faults
- Support installation and configuration of operating systems, applications, and updates
- Monitor and maintain computer systems, networks, and IT infrastructure
- Set up new user accounts, email IDs, and access permissions
- Ensure data backup, antivirus updates, and system security compliance
- Maintain records of IT assets, maintenance logs, and ticket resolution
- Assist with onboarding IT setup for new employees
- Provide remote support when required
Requirements:
- 2–5 years of experience in IT support or service desk roles
- Strong knowledge of Windows OS, MS Office, networking fundamentals, and system configurations
- Hands-on experience with hardware installation and troubleshooting
- Familiarity with LAN/WAN, routers, switches, and Wi-Fi troubleshooting
- Good understanding of antivirus, security tools, and backups
- Excellent communication, problem-solving, and customer service skills
- Ability to prioritize tasks and work under minimal supervision
- Experience with ticketing tools (e.g., Jira, Freshdesk, ServiceNow)
- Basic understanding of cloud services (Microsoft 365, Google Workspace)
- Knowledge of IT asset management and documentation
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