EV Technical Support Specialist
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Job Description
EV technical support specialist troubleshooting electric vehicle charging products for customers in Mexico. Providing phone, chat, and email support with paid training.
Responsibilities:
- Provide first-level technical support for electric vehicle charging products and related services
- Assist customers before and after purchase by phone, live chat, and email
- Identify underlying issues and guide customers through troubleshooting steps
- Own customer inquiries from initial contact through resolution or escalation
- Communicate order updates and explain changes or issues affecting orders
- Maintain knowledge of product features, support procedures, and customer service standards
- Document customer interactions and identify recurring issues
- Share useful customer feedback with the appropriate team
- Collaborate with colleagues and leadership while managing multiple inquiries accurately and efficiently
Requirements:
- Previous experience in technical support, technical customer service, or a similar customer-facing role
- Knowledge of electric vehicles, EV charging equipment, automotive systems, or vehicle maintenance and repair
- Strong verbal and written communication skills
- Patient, customer-focused approach to explaining technical information accessibly
- Excellent problem-solving and critical-thinking skills for troubleshooting
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks while maintaining accurate records
- Basic proficiency with Microsoft Office applications and customer support systems
- Ability to work independently, follow established procedures, and collaborate with a remote team
- Willingness to work Monday–Friday, 11:00 AM–8:00 PM Eastern Time, and accommodate weekend work if required
- Own equipment and suitable home workspace, including a Windows 11 PC, minimum 16 GB RAM, dual monitors, webcam, wired USB headset with microphone, i5 processor or higher, reliable secure internet of at least 20 Mbps, wired Ethernet connection, backup power solution, and quiet private workspace
- Microsoft Teams / Office 365
- Strong written and verbal English communication skills; resumes must be submitted in English
- Background check may be required for shortlisted candidates
- Spanish and English bilingual proficiency is preferred
Benefits:
- Paid training
- Remote work from Mexico
- Paid weekly in arrears
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