EV Technical Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
EV technical support specialist helping Mexico customers troubleshoot electric vehicle charging products. Providing phone, chat, and email support while resolving orders and technical issues.
Responsibilities:
- Provide first-level technical support for electric vehicle charging products and related services
- Assist customers before and after purchase via phone, live chat, and email
- Investigate customer concerns, identify underlying issues, and guide troubleshooting
- Own inquiries from initial contact through resolution or escalation
- Communicate order updates and explain order changes or issues
- Maintain knowledge of product features, support procedures, and customer service standards
- Document customer interactions and identify recurring issues
- Share feedback with the appropriate team
- Collaborate with colleagues and leadership while managing multiple inquiries accurately and efficiently
Requirements:
- Previous experience in technical support, technical customer service, or a similar customer-facing role
- Knowledge of electric vehicles, EV charging equipment, automotive systems, or vehicle maintenance and repair
- Strong verbal and written communication skills
- Patient, customer-focused approach to explaining technical information accessibly
- Excellent problem-solving and critical-thinking skills for troubleshooting
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks while maintaining accurate records
- Basic proficiency with Microsoft Office applications and customer support systems
- Ability to work independently, follow established procedures, and collaborate with a remote team
- Willingness to work the scheduled shift and accommodate weekend work if required
- Own equipment and suitable home workspace meeting specified technical requirements
- Windows 11 PC with minimum 16 GB RAM, dual monitors, webcam, wired USB headset with microphone, i5 processor or higher
- Reliable, secure home internet with minimum speed of 20 Mbps and wired Ethernet connection
- Backup power solution and quiet, private workspace
- Microsoft Teams / Office 365
- Strong written and verbal English communication skills; resumes must be submitted in English
- Background check may be required for shortlisted candidates
- Spanish and English bilingual proficiency preferred
Benefits:
- Paid training
- Weekly pay in arrears
Similar Jobs
EV Technical Support Specialist
EV technical support specialist helping Mexican customers troubleshoot electric vehicle charging products. Supporting customers through phone, chat, and email while resolving orders and technical issues.
EV Technical Support Specialist
EV technical support specialist supporting customers with electric vehicle charging products. Troubleshooting technical issues and managing inquiries remotely from Mexico via phone, chat, and email.
EV Technical Support Specialist
EV technical support specialist troubleshooting electric vehicle charging products for customers in Mexico. Providing phone, chat, and email support remotely.
EV Technical Support Specialist
EV technical support specialist assisting Mexican customers with electric vehicle charging questions and troubleshooting. Providing support by phone, chat, and email while resolving or escalating issues.
EV Technical Support Specialist
EV technical support specialist troubleshooting electric vehicle charging products for customers in Mexico. Providing phone, chat, and email support with paid training.
EV Technical Support Specialist
EV technical support specialist assisting customers with electric vehicle charging products. Troubleshooting issues and managing support inquiries remotely from Mexico via phone, chat, and email.
EV Technical Support Specialist
EV technical support specialist troubleshooting electric-vehicle charging products for customers in Mexico. Handling phone, chat, and email support remotely.
EV Technical Support Specialist
EV technical support specialist assisting customers with electric vehicle charging products. Troubleshooting inquiries and orders via phone, chat, and email from Mexico.
EV Technical Support Specialist
EV technical support specialist assisting customers with electric vehicle charging products. Troubleshooting issues and managing support inquiries remotely from Mexico via phone, chat, and email.
EV Technical Support Specialist
EV technical support specialist troubleshooting electric vehicle charging products for customers in Mexico. Providing phone, chat, and email support with paid training.
EV Technical Support Specialist
EV technical support specialist supporting customers with electric vehicle charging products. Troubleshooting issues, explaining orders, and resolving inquiries remotely from Mexico.
EV Technical Support Specialist
EV technical support specialist troubleshooting electric vehicle charging products for customers in Mexico. Providing phone, chat, and email support while guiding issues through resolution.
IT Support Associate
IT Support Associate troubleshooting hardware, software, networks, and user access for Gigmos’s technology platform. Maintaining IT infrastructure, security, assets, and employee onboarding support remotely.
IT Support Specialist
IT Support Specialist supporting Command|Link’s global SaaS, network, voice, and IT security platform. Managing endpoint devices, helpdesk issues, and MacOS/Windows environments remotely.
Senior Enterprise Architect
Senior Enterprise Architect building OnTrac’s AI-native GCP platform for same-day and next-day U.S. delivery networks. Designing agentic AI, data, and integration architecture for logistics operations.
Director, Help Desk – Epic Experience Strongly Preferred
Director leading Help Desk, service management, and Epic access operations for OCHIN, a nonprofit healthcare technology provider. Driving SLAs, incident management, governance, and workforce development nationwide.
Bilingual Help Desk, Client Support Specialist
Bilingual help desk specialist onboarding US restaurant clients to UberEats, DoorDash, and similar platforms. Providing Tier-1 support and English-Spanish vendor interpretation for NeoWork.
Enterprise Architect
Enterprise Architect building Cameo-based MBSE models for T-Rex’s DHA health IT customer. Governing architectures, interoperability, cybersecurity, and modernization decision support.
Technical Support Specialist
Technical Support Specialist supporting BD’s MedTech systems and ES 1.1x remediation. Troubleshooting SQL, Windows, networking, and customer escalations remotely.
Help Desk Manager
Help Desk Manager leading Tier II/III support for Raft’s secure defense technology platforms. Driving incident resolution, reliability, and service improvements for U.S. Space Force missions.