Experienced ServiceNow Architect – Contractor
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Job Description
ServiceNow Architect advising customers on scalable ServiceNow solutions, roadmaps, and automation. Exploring AI capabilities while guiding delivery teams for Sofigate, a business technology transformation company.
Responsibilities:
- Work with customer business stakeholders, platform owners, and technical teams to understand requirements and translate them into practical solutions
- Design and guide scalable ServiceNow solutions based on platform best practices, long-term maintainability, and customer business needs
- Provide architectural and technical guidance to development and delivery teams during solution design, implementation, troubleshooting, and testing
- Advise on ServiceNow capabilities across modules, identify synergies, and recommend further platform adoption
- Identify improvement opportunities, challenge existing approaches, and explain business and technical reasoning
- Support customer ServiceNow roadmaps, including current needs, future opportunities, integrations, and overall platform architecture
- Explore AI, automation, and emerging ServiceNow capabilities to improve customer processes and business outcomes
- Stay current with ServiceNow releases, platform developments, and relevant technology trends
- Support and continuously improve customers’ existing ServiceNow environments, ensuring quality, consistency, and sustainable development
Requirements:
- 5+ years of experience working with ServiceNow, preferably in architecture, solution consulting, or senior technical roles
- Broad understanding of the ServiceNow platform, its modules, capabilities, and how they work together
- Ability to understand business needs and translate them into scalable, sustainable ServiceNow solutions
- Strong technical understanding, analytical thinking, and problem-solving skills
- Confidence to advise and constructively challenge customers, explain recommendations, and guide decision-making
- Ability to identify improvement opportunities and support long-term platform development
- Experience in solution design, technical guidance, testing, and quality assurance
- Understanding of AI, LLMs, and their potential applications in ServiceNow, or strong interest and willingness to develop expertise
- Passion for business technology, innovation, and creating measurable customer value
- Proactive, self-driven attitude with ability to work independently and collaboratively
- Strong communication skills and confidence working with business and technical stakeholders
- Fluency in English
Benefits:
- Flexible working hours
- Ability to work from anywhere
- Competitive compensation package
- Independent work within a supportive senior team
- Nordic working environment based on fairness, equality, and trust
- International, vibrant and fun culture
- Openness and flexibility
- Diverse, equal, and inclusive workplace
- Healthy work-life balance support
- Opportunities to learn, grow, develop, and challenge yourself
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