ServiceNow Developer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
ServiceNow Developer SME architecting secure ServiceNow applications and integrations. Supporting GDIT’s mission-critical U.S. government technology and professional services programs.
Responsibilities:
- Architect, build, and customize scalable, secure, and resilient ServiceNow solutions, scoped applications, and workflow automations
- Work with ServiceNow modules including ITSM, ITOM, CMDB, HRSD, CSM, and/or SecOps
- Create and review JavaScript, Glide API logic, Business Rules, Client Scripts, Script Includes, and Flow Designer workflows
- Build and maintain ServiceNow data exchanges using REST APIs, SOAP Web Services, MID Servers, and IntegrationHub
- Customize user interfaces, forms, and workflows
- Establish development standards, conduct architecture and code reviews, approve critical changes, and mentor team members
- Lead platform patching, major version upgrades, Automated Test Framework testing, and deployment pipelines
- Oversee administrative tasks including user and role management, system maintenance, and health checks
- Supervise end-user support and troubleshooting for integrated processes and platform functionality
- Translate business and mission requirements into technical specifications and advise leadership on platform roadmaps
- Define and create reports, dashboards, and data analysis products with end users, stakeholders, and management
- Participate in technical process reviews, postmortems, and continual process improvement
- Maintain current ServiceNow and industry certifications and obtain additional certifications
Requirements:
- Technical Training, Certification(s) or Degree
- 10+ years of related experience
- Deep, proven expertise developing and customizing ServiceNow applications and modules, especially ITSM
- Expert proficiency with SOAP, REST, IntegrationHub, MID Server, and web services
- Expert scripting skill with at least one language, preferably JavaScript
- Deep understanding of Import Sets, Transform Maps, and CMDB
- Ability to analyze requirements, troubleshoot issues, and develop technical solutions
- Superb analytical, problem-solving, and debugging skills
- Understanding of the Agile software testing process and lifecycle
- Ability to identify, document, and create functionality aligned with customer value streams
- Ability to communicate as a high-level technical authority and contribute to whitepapers, BOEs, and design documents
- Ability to lead high-stakes customer demonstrations
- Effective organizational and time management skills
- Ability to learn new technologies quickly
- Ability to drive methodology changes, manage deliverables, resolve process issues, and shape standards
- Good communication skills with technical and non-technical stakeholders
- Ability to collaborate with and influence stakeholders, mentor junior team members, lead knowledge shares, and lead innovation projects and technology pilots
- ServiceNow Certified Systems Administrator certification
- Must be able to pass a background check and obtain Public Trust clearance, including DHS HQ EOD before start and DHS HQ Final Suitability to maintain employment
- US citizenship required
- Remote work
Benefits:
- Comprehensive medical plan options, including plans with Health Savings Accounts
- Dental plan options
- Vision plan options
- 401(k) plan with company match
- Full-flex work weeks where possible
- Paid vacation, sick, personal time, holidays, parental, military, bereavement, and jury duty leave
- Typically 15 days of paid leave per calendar year for vacations, personal business, and illness
- Additional 10 paid holidays per year
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- AI-powered career tool identifying career steps and learning opportunities
- Internal mobility team supporting career goals
- Wellness packages
- Award-winning culture of innovation and military-friendly workplace
Similar Jobs
ServiceNow ITSM Engineer – Federal Health
ServiceNow ITSM Engineer configuring enterprise service-management workflows for federal healthcare organizations. Maintaining ServiceNow reliability, SLAs, and operational integrations.
ServiceNow Developer – SME
ServiceNow Developer SME architecting and integrating ServiceNow platforms for GDIT, a government technology and professional services company. Leading secure workflows, upgrades, testing, and technical standards.
Senior ServiceNow Developer – Electronic Health Records
Senior ServiceNow Developer modernizing the Indian Health Service electronic health records platform. Building ITSM workflows, reporting, integrations, and automation for a federal healthcare program.
Senior ServiceNow Developer – Secret Clearance
Senior ServiceNow Developer building secure ServiceNow HRSD, SPM, WSD, and App Engine solutions. Supporting U.S. Army Research Laboratory modernization in a DoD environment.
Experienced ServiceNow Architect – Contractor
ServiceNow Architect advising customers on scalable ServiceNow solutions, roadmaps, and automation. Exploring AI capabilities while guiding delivery teams for Sofigate, a business technology transformation company.
ServiceNow Consultant
ServiceNow Consultant delivering ServiceNow business automation solutions for Sofigate customers. Supporting agile projects, platform innovation, and existing customer instances.
ServiceNow VR Configuration Compliance Consultant
ServiceNow SecOps consultant designing configuration-compliance and security integrations for Windward Consulting. Delivering scalable solutions, dashboards, and workflows for enterprise and government clients.
Senior ServiceNow Developer
Senior ServiceNow developer architecting ITAM, CMDB, integrations, and asset workflows. Supporting GDIT’s technology and mission services for U.S. government, defense, and intelligence customers.
Principal ServiceNow Developer
ServiceNow Principal Developer advancing ITSM workflows, integrations, automation, and governance. Supporting GDIT’s technology and mission services for U.S. government, defense, and intelligence customers.
Lead ServiceNow Developer – Secret Cleared
Lead ServiceNow architect designing secure, scalable platform solutions for ICF’s government and commercial clients. Driving integrations, compliance, delivery, client growth, and technical mentorship.
ServiceNow Architect
ServiceNow Architect designing secure enterprise ServiceNow platforms for Improvix Technologies’ federal IT modernization programs. Leading integrations, releases, governance, and technical teams.
ServiceNow Developer
ServiceNow Developer configuring and administering ServiceNow ITSM, ITOM, and CMDB platforms remotely. Designing workflows, automating processes, and managing upgrades, releases, data governance, and service mapping.
ServiceNow Developer
Contract Senior ServiceNow Developer designing, customizing, and integrating ServiceNow solutions. Delivering secure, scalable enterprise applications for Cypher Consulting Europe.
Principal ServiceNow Developer
ServiceNow Developer Principal designing and integrating ITSM applications for GDIT, a government technology and professional services company. Leading technical solutions, customer demos, and process improvements.
Senior ServiceNow Developer – IT Asset Management, HAM Pro, SAM Pro
Senior ServiceNow Developer building HAM Pro and SAM Pro solutions for Miratech, a global IT services and consulting company. Automating asset workflows, integrations, and enterprise ITSM operations.
Senior ServiceNow Developer – IT Asset Management, HAM Pro, SAM Pro
Senior ServiceNow Developer building HAM Pro, SAM Pro, catalog, workflow, and integration solutions. Supporting digital transformation and IT asset governance for Miratech’s global enterprise clients.
Senior ServiceNow Developer, IT Asset Management – HAM Pro, SAM Pro
Senior ServiceNow Developer building HAM Pro and SAM Pro solutions for Miratech’s global enterprise clients. Automating asset workflows, integrations, Service Catalog, and ITSM processes.
Senior ServiceNow Developer, IT Asset Management – HAM Pro, SAM Pro
Senior ServiceNow Developer building HAM Pro and SAM Pro solutions for Miratech, a global IT services company. Automating asset workflows, integrations, governance, and ITSM operations.
Senior ServiceNow Developer – IT Asset Management, HAM Pro, SAM Pro
Senior ServiceNow Developer building HAM Pro, SAM Pro, Service Catalog, and integration solutions. Supporting digital transformation projects for Miratech’s global enterprise clients.
Senior ServiceNow Developer – IT Asset Management, HAM Pro, SAM Pro
Senior ServiceNow Developer building HAM Pro and SAM Pro solutions for Miratech, a global IT services and consulting company. Automating asset lifecycles, integrations, and ITSM workflows.