Principal ServiceNow Engineer
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Job Description
Principal ServiceNow Engineer designing and integrating DOT service management systems for SAIC. Leading Discovery, APIs, development lifecycle, and escalated operations support.
Responsibilities:
- Perform implementation, administration, configuration, and/or development with the ServiceNow ITSM application suite and identified specialties
- Design the Department of Transportation (DOT) Service Management System (SMS) and support SMS operations, engineers, and the SMS development lifecycle
- Determine integration methods, directionality, and attributes
- Participate in data normalization before import or insertion into ServiceNow
- Participate in platform, process, and integration testing
- Develop and maintain Discovery schedules, pattern usage, and the role of other integrations
- Fulfill the role of Enterprise Integration Manager
- Design, develop, configure, and customize ServiceNow applications and services
- Deliver new functionality across applications
- Manage and perform SMS development activities across the development lifecycle
- Apply SDLC and DevOps principles
- Respond to and resolve escalated SMS service requests and incidents
- Assist the platform administrator with incident resolution
- Participate in an on-call rotation during nights, weekends, and holidays
Requirements:
- 12+ years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow
- Bachelor’s Degree in Management Information Systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years of experience in lieu of degree)
- Extensive knowledge of ServiceNow Discovery and Integrations
- Experience with the SNMP technologies that support Discovery Patterns
- Experience with SOAP/REST-based API integrations
- Current ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Implementation Specialist - Discovery (CIS-Disco) Certification is required
- Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years
- Ability to obtain a public trust
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