Facilitator – IES, Hydraulic
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Job Description
Technical facilitator delivering PIPE-FLO, AGi32, and ElumTools training for PulseLearning’s global software client. Managing virtual and in-person learning events, materials, reporting, and AI-enabled improvements.
Responsibilities:
- Deliver and maintain customer training for a global software client
- Facilitate scheduled live courses virtually and in person, typically one to two events per course each quarter
- Facilitate PIPE-FLO, AGi32, and/or ElumTools courses
- Create interactive learning environments with hands-on practice and peer learning
- Adapt facilitation style and pace to learners with different experience levels and needs
- Maintain and update course materials, exercises, and practice models
- Maintain version control for course materials
- Collaborate with client subject matter experts and product teams
- Apply adult learning principles to course design and delivery
- Develop or update facilitator guides, job aids, FAQs, and process documentation
- Create and administer virtual classroom sessions and configure access, participant settings, invitations, engagement features, materials, and virtual labs
- Confirm session readiness and support rehearsals
- Run polls, quizzes, knowledge checks, attendance tracking, and engagement activities
- Reconcile attendance and interaction data and prepare completion information
- Troubleshoot virtual learning issues and coordinate technical support escalation
- Create and validate survey and evaluation links
- Run recurring and ad hoc reports across learning, media, survey, content, and collaboration platforms
- Review, consolidate, and document data from multiple sources
- Prepare reporting outputs and summaries for PulseLearning and client stakeholders
- Maintain reporting schedules, templates, and instructions
- Apply naming, version control, accessibility, privacy, and security requirements
- Escalate quality, privacy, accessibility, and operational risks
- Use Microsoft 365 Copilot and approved AI or automation tools to improve efficiency and consistency
- Validate AI-assisted outputs for technical accuracy
- Act on learner feedback to improve facilitation and course content
- Explore blended formats, shorter modules, and on-demand support
- Identify repetitive tasks suitable for AI or automation
- Support knowledge transfer and onboarding of other facilitators
- Work with remote, globally distributed teams across multiple time zones
- Stay current with product updates, industry practices, facilitation, instructional design, and learning technologies
Requirements:
- Expert, hands-on knowledge of PIPE-FLO, AGi32, or ElumTools; expertise in one product area required
- For PIPE-FLO: background in fluid systems, piping, pumps, HVAC, or process engineering
- For AGi32 and ElumTools: background in lighting design, lighting applications, or roadway lighting
- 3+ years of experience facilitating technical training for adult learners in virtual and in-person settings
- Ability to explain complex technical concepts clearly and handle questions on the spot
- Experience setting up and running sessions on Microsoft Teams, Zoom, or Webex, including engagement tools and attendance tracking
- Experience designing, developing, or updating technical courses and exercises
- Experience creating learner surveys and evaluations and producing reports from learning or survey platforms
- Practical experience using Microsoft 365 Copilot or other AI-enabled tools in content development, training delivery, or reporting
- Growth mindset and enthusiasm for AI and new ways of working
- Strong organisation and attention to detail
- Ability to manage course delivery, administration, and reporting concurrently
- Ability to pick up new platforms and tools quickly
- Strong verbal and written communication skills in English
- Bachelor's degree in Engineering, Architecture, Lighting, Education, or a related field, or equivalent professional experience
- Must be able to pass and maintain a security clearance
- Occasional travel for in-person delivery
Benefits:
- Occasional travel for in-person delivery
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