Field Service Technician
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Job Description
Field Service Technician diagnosing and repairing Xos electric trucks, battery systems, and electrical controls. Supporting commercial fleet customers across the West Coast through extensive field and cross-border travel.
Responsibilities:
- Diagnose, repair, and report on quality and design concerns on Xos vehicles and products
- Collaborate with design, engineering, software, and external partner teams
- Perform low-voltage and high-voltage electrical diagnosis, controls, and module programming
- Apply electrical knowledge and use various volt-ohm meters
- Use mechanical knowledge of commercial truck systems, including motors and harness systems
- Provide professional customer-facing support in person, by phone, and by email
- Complete timely and accurate case notes and repair orders; initiate new cases as required
- Communicate professionally with customers on-site and remotely
- Complete training objectives and certifications assigned by management
- Perform additional assigned duties
- Quantify customer concerns into actionable technical issues and provide detailed cause, root-cause, and corrective-action reporting to improve production quality and field-fix development
- Travel primarily in the field to service the West Coast, including frequent multi-state and international travel and regular cross-border travel to Canada
Requirements:
- Proven proficiency with high and low voltage electrical systems
- Associate's Degree or Vocational Certificate in an automotive service technology-related field, or 4+ years of relevant experience
- ASE Certifications are a plus
- CDL Class A or B preferred
- Proficiency in Google Suite applications
- Ability to read and interpret electrical schematics
- Valid driver's license and clean driving record required
- Ability to meet security clearance requirements and comply with applicable pre-employment conditions
- Legally eligible for international travel and admissible to Canada for business purposes; able to obtain and maintain required travel documentation
- Available to travel as business needs require, typically 60–80% of the time including overnight stays, weekends, holidays, and outside standard business hours
- Ability to regularly lift over 50 pounds and perform work under commercial vehicles using personal protective equipment, outdoors and in varying weather conditions
Benefits:
- Comprehensive Medical, Dental, and Vision coverage for you and your family, with PPO and HMO (California) plans available; plans with 100% covered employee premiums
- Voluntary ancillary benefits
- HSA & FSA Plans
- PTO, including vacation time, sick time, and paid holidays
- Generous company holidays, including a winter holiday hiatus in December
- Basic Life & AD&D Insurance, 100% covered by Xos
- Option to purchase additional life insurance coverage for yourself and eligible dependents
- Betterment 401(k) employer-sponsored retirement plan
- Pet Insurance
- Opportunities to learn, grow, and advance in your career
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