Manager, Field Service Engineer
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Job Description
Manager leading UK and Ireland field service engineers for Sakura, an automated anatomic pathology and cancer diagnostics company. Driving technical support, compliant operations, and customer-focused team performance.
Responsibilities:
- Lead and coordinate Field Service Engineers in the UK & Ireland
- Ensure high-quality technical support, operational excellence, and a consistent customer experience throughout the region
- Translate departmental and company strategy into operational execution
- Work closely with different departments and stakeholders to support an integrated customer journey
- Foster a culture of trust, accountability, and continuous development
- Mentor, coach, and facilitate team members
- Create a safe environment for team members to perform, grow, and contribute to shared success
- Balance operational execution with performance, quality, and customer-focused objectives
- Travel up to 50% of working time
Requirements:
- A higher education degree with a technical or engineering specialization
- At least 5 years of experience leading a team of engineers
- Proven experience in people management, coaching, and developing teams
- Strong commercial awareness, stakeholder management and relationship-building skills
- Excellent communication, influencing and negotiation skills
- Strong organizational and performance management capabilities
- Understanding of industry-specific regulations, such as IVDR and ISO13485
- Ability to translate regulatory requirements into compliant processes, governance structures, and quality standards
- Fluency in English
- Experience in the medical device, diagnostics, or a related regulated industry is preferred
- Willingness to travel up to 50% of working time
- Valid EU work visa; visa sponsorship is not offered
Benefits:
- Attractive salary package, including a bonus scheme
- Company car
- Mobile phone
- Tablet
- Laptop
- Recognition of achievements
- Professional development opportunities
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