Field Service Technician
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Job Description
Field Service Technician diagnosing and repairing Xos electric trucks and battery systems. Supporting customers across the West region through extensive U.S. and Canada travel.
Responsibilities:
- Diagnose, repair, and report on quality and design concerns on Xos vehicles and products
- Convert customers' stated concerns into actionable technical issues
- Produce detailed reports covering causes, root causes, and corrective actions
- Drive improved production quality and field-fix development through reporting
- Collaborate with design, engineering, software, and external partner teams
- Perform low- and high-voltage electrical diagnosis, controls work, and module programming
- Apply electrical concepts and use various volt-ohm meters
- Service commercial truck mechanical systems, including motors and harness systems
- Provide professional customer-facing support in person, by phone, and by email
- Complete case notes and repair orders and initiate new cases as required
- Complete assigned training objectives and certifications
- Perform additional duties as assigned
Requirements:
- Proven proficiency with high- and low-voltage electrical systems
- Associate degree or vocational certificate in automotive service technology or a related field, or 4+ years of relevant experience
- ASE certifications are a plus
- CDL Class A or B preferred
- Proficiency in Google Suite applications
- Ability to read and interpret electrical schematics
- Valid driver's license and clean driving record required
- Ability to meet security clearance requirements and comply with applicable pre-employment conditions
- Must be legally eligible for international travel and admissible to Canada for business purposes
- Able to obtain and maintain required travel documentation
- Availability to travel 60–80% of the time, typically including overnight stays, weekends, holidays, and outside standard business hours
- Regular cross-border travel to Canada required
- Ability to regularly lift over 50 pounds and work under commercial vehicles using personal protective equipment, outdoors and in varying weather conditions
Benefits:
- Comprehensive medical, dental, and vision coverage for employees and families, with PPO and HMO (California) plans available; plans with 100% covered employee premiums
- Voluntary ancillary benefits
- HSA and FSA plans
- Accrued vacation time, additional days based on tenure, sick time, and paid holidays
- Generous company holiday calendar, including a winter holiday hiatus in December
- Basic life and AD&D insurance, 100% covered by Xos, with optional additional coverage
- Employer-sponsored Betterment 401(k) plan
- Pet insurance
- Opportunities to learn, grow, and advance in your career
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