Field Service Technician
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Job Description
Field Service Technician diagnosing and repairing Xos electric trucks and battery systems. Supporting customers across the Eastern Region through extensive multi-state and Canada travel.
Responsibilities:
- Diagnose, repair, and report on quality and design concerns on Xos vehicles and products
- Quantify customers' stated concerns into actionable technical issues
- Provide detailed reporting on causes, root causes, and corrective actions
- Drive improved production quality and field fix development through reporting
- Collaborate with design, engineering, software, and external partners
- Diagnose low- and high-voltage electrical systems, controls, and module programming
- Apply electrical concepts and use various volt-ohm meters
- Use mechanical knowledge of commercial truck systems, motors, and harness systems
- Provide customer-facing support through face-to-face, phone, and email interactions
- Complete case notes and repair orders; initiate new cases as required
- Complete assigned training objectives and certifications
- Perform additional duties as assigned
Requirements:
- Proven proficiency with high and low voltage electrical systems
- Associate's Degree or Vocational Certificate in an automotive service technology-related field, or 4+ years of relevant experience
- ASE Certifications are a plus
- CDL class A or B preferred
- Proficiency in Google Suite applications
- Ability to read and interpret electrical schematics
- Valid Driver's License and clean driving record required
- Ability to meet security clearance requirements and comply with applicable pre-employment conditions
- Must be legally eligible for international travel and admissible to Canada for business purposes
- Able to obtain and maintain all required travel documentation
- Must be available to travel as business needs require, typically 60–80% of the time including overnight stays
- Must be available for travel including weekends, holidays, and outside standard business hours
- Ability to regularly lift over 50 pounds and perform work under commercial vehicles using personal protective equipment, outdoors and in varying weather conditions
Benefits:
- Comprehensive Medical, Dental, and Vision coverage for employees and families, with PPO and HMO (California) plans available; plans with 100% covered employee premiums
- Voluntary ancillary benefits
- HSA & FSA plans
- Accrued vacation time, with additional days earned with tenure
- Sick time
- Paid holidays
- Generous holiday calendar, including a winter holiday hiatus in December
- Basic Life & AD&D Insurance, 100% covered by Xos
- Option to purchase additional life insurance for employees and eligible dependents
- Employer-sponsored Betterment 401(k) plan
- Pet Insurance
- Opportunities to learn, grow, and advance in your career
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