Forward Deployed Engineer
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Job Description
Forward Deployed Engineer deploying Ascertain’s AI agents across healthcare practice workflows. Building EHR integrations, configuring agent systems, and debugging production deployments with customers.
Responsibilities:
- Own the full arc of a customer deployment, from understanding practice workflows through building integrations and shipping the result into production
- Embed with new and existing customer practices, remotely and on-site, to map prior authorization, referral, and related workflows end to end
- Build and own integrations connecting Ascertain’s agents to customer systems, including EHR APIs, payer portals, fax and EDI, document intake, and other practice systems
- Configure and extend the agent platform for each customer, including ontology, prompts, tools, guardrails, and escalation paths
- Harden successful configurations into reusable patterns
- Debug production issues across data, prompts, APIs, UI, and surrounding human workflows
- Serve as the technical voice in customer conversations
- Translate between clinical-operations language and engineering
- Decide what to build, configure, or decline
- Surface learnings to product and platform teams so discovered patterns become reusable
Requirements:
- 5+ years shipping production code in a commercial engineering role
- Fluent in Python
- Proficient with SQL, REST APIs, and at least one full-stack or front-end framework
- Track record of delivering in environments where the problem was not fully specified, such as early-stage startup, consulting, applied research, or an operations-heavy role
- Strong written and verbal communication
- Ability to lead a working session with a non-technical practice manager and produce a concise specification afterward
- Willingness to travel occasionally to customer sites
- Healthcare experience is strongly preferred, including EHRs, claims and EDI (X12 270/271, 278, 837), HL7/FHIR, payer portals, RCM, or prior authorization workflows
- Production experience with LLMs or agent frameworks is strongly preferred, including prompt design, evaluations, tool use, retrieval, and guardrails
- Applied integration experience is strongly preferred, including OAuth flows, webhook plumbing, browser automation, and PDF/document parsing
- Prior experience as an embedded engineer working directly with enterprise customers is strongly preferred
Benefits:
- Equity
- Work that directly impacts healthcare organizations and improves patient care
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