Forward Deployed Engineer
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Job Description
Forward Deployed Engineer embedding with Smallstep customers to deploy device identity platforms and certificate infrastructure. Debugging cloud, PKI, network, and endpoint integrations while shipping production Golang solutions.
Responsibilities:
- Embed with customers deploying Smallstep's device identity platform and help them reach production
- Diagnose and resolve technical failures blocking deployments
- Act as the technical escalation point for Technical Account Managers and Customer Success Engineers
- Ship production Golang code to resolve root causes found during deployment debugging
- Build proof-of-concept environments using Bash and Terraform
- Create runbooks for new product surfaces ahead of polished UX
- Set day-to-day priorities and assignments for deployment operations engineers
- Participate in a formal on-call rotation with defined SLAs
- Maintain a high level of customer experience and a service mindset during implementation challenges
- Grow the role toward an even split between live deployment resolution, reusable runbooks, and validating new use cases through proofs of concept
- Collaborate across customer endpoint fleets, identity providers, and Smallstep's multi-service certificate authority services
Requirements:
- Experience debugging distributed, multi-service cloud architectures in live customer environments
- Experience troubleshooting TLS/mTLS at the protocol level, including certificate chain validation, trust stores, and handshake failures
- Production experience with certificate-based authentication, VPNs, enterprise Wi-Fi/EAP-TLS, RADIUS, SSH, and OAuth
- Experience developing and shipping production Golang code
- Experience owning technical escalations directly with customers in partnership with account teams
- Familiarity with certificate enrollment protocols such as SCEP and ACME DA
- PKI experience across macOS, Windows, Linux, and ChromeOS
- Experience with hardware-backed security mechanisms such as YubiKeys, TPMs, HSMs, or secure enclaves
- Experience with formal on-call rotations and SLAs
- Prior customer-facing technical experience, such as forward deployed engineering or solutions engineering
- Proficiency with Bash, Terraform, Git, and GitHub Actions
- Knowledge of SCEP, ACME, SCIM, mTLS, EAP-TLS, RADIUS, PKI, X.509, SSH, and TPMs
- Experience with macOS, Windows, Linux, and ChromeOS
- Experience with MDMs including Jamf, Intune, Workspace One, Google Workspace Admin, and Iru
- Knowledge of Wi-Fi/RADIUS and VPNs
- Adherence to company security policies, procedures, and best practices
- Ability to maintain customer experience and a service mindset during implementation challenges
Benefits:
- Equity
- Commission
- Bonus
- Competitive salary
- Industry leading benefits
- Ability to share in the company’s success
- Flexible hours
- Remote-first work environment
- Asynchronous work
- Inclusive and diverse workplace culture
- Psychological safety
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