Fraud Call Center Representative
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Job Description
Customer Service Representative II managing calls, chats, and emails regarding fraud concerns. Engaging with customers to provide solutions in a fast-paced remote call center environment.
Responsibilities:
- Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns.
- Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed.
- Process fraud claims and disputes per client guidelines.
- Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach.
- Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system.
- Support team operations with other duties and tasks as assigned.
Requirements:
- Must be at least 18 years old and possess a High School Diploma or equivalent.
- Must have 6 months of Customer Service, Call Center or Dispatch experience.
- Proficient in English.
- Complete a background check, credit check, and security fingerprinting.
- Reside in Puerto Rico with legal authorization to work permanently in the United States.
Benefits:
- Work From Home
- Paid Training: Get the training you need to excel.
- Full Benefits: Comprehensive benefit options and a great work environment that values your success
- Night differential: $1.50 per hour for any hours worked between 6pm to 6am AST, Monday through Sunday.
- Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm AST)
- Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
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