Gaming T2 Tickets CS, Content Moderation – Russian
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Job Description
Content Moderator and Customer Support role for a gaming client, managing in-game content and customer tickets. Tasks include moderation, ticket handling, and collaboration with teams.
Responsibilities:
- Moderating in-game chat and user-generated content
- Reviewing player reports for policy violations
- Managing content escalation queues
- Applying appropriate behavior labels, disciplinary actions, and durations using a defined decision matrix
- Collaborating closely with Tier 2 moderators and leadership on complex or sensitive cases
- Handling Tier 2 CS tickets unrelated to moderation
- Account access and login issues
- Gameplay, feature, or technical support inquiries
- In-game purchase, billing, and entitlement issues
- Bug reports and issue reproduction
- Reviewing account details and system logs to diagnose and resolve player issues
- Providing clear, professional, and empathetic responses aligned with CS guidelines
- Escalating unresolved technical or account-related issues to appropriate internal teams
- Accurately documenting ticket resolutions and outcomes.
Requirements:
- Russian speaker (required)
- Professional proficiency in English
- Experience with Tier 1 silent moderation
- Prior experience with Tier 2 Customer Support preferred
- Strong judgment and decision-making skills
- Ability to switch between high-focus moderation tasks and customer-facing support work
- Comfortable working in high-exposure content environments.
Benefits:
- Work remotely.
- Set your own schedule.
- Pick your projects.
- Work with the best brands on the planet alongside great people.
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