Remote Jobs at ModSquad
Find your next remote opportunity · 8 Open Positions
ModSquad leads the Customer Experience (CX) Service industry.
Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services.
Since 2007, we've been reinventing traditional outsourcing.
We embraced remote and steered clear of cubicles in soulless call centers.
We secure our distributed team with Cubeless, our patent-pending security platform.
Our Mods are so experienced and empathetic it isn't fair to call them "agents" – so we don't.
We are the Mods!
Bilingual Gaming Customer Support – Simplified Chinese, English
Gaming Support Representative assisting players in Simplified Chinese and English with technical and gameplay issues while delivering excellent customer service.
Tier 2 Customer Support – Luxury Jewelry, Phones & Email
Customer Support Representative delivering exceptional support for a luxury jewelry brand. Handling customer interactions via phone and email with professionalism and empathy.
Healthcare Engagement, Content Moderation
Remote Patient Engagement Specialists monitoring digital interactions for a healthcare client in dental services. Ensuring professional and empathetic communication while maintaining a safe online environment.
Tier 2 Technical Support – High-Speed Fiber Internet
Remote Tier 2 Technical Support for a leading U.S. telecommunications company providing high-speed fiber internet. Responsible for troubleshooting and customer support through phone and email.
Customer Support Specialist – Chat, Ticket Support – Gaming
Remote Customer Support Representative providing support for gamers through chat and ticketing. Join ModSquad's team and help users with their inquiries.
Forward Deployed Engineer
Forward Deployed Engineer for ModSquad, designing, building, and deploying complex AI systems for high-stakes environments. Involves collaborative engagements with clients and deep system integration challenges.
Solutions Architect
Solutions Architect leading design of complex, multi-system solutions for clients using innovative technologies and AI. Collaborating with sales teams and providing architectural guidance throughout engagements.
Solutions Engineer
Solutions Engineer leading client engagements for ModSquad's SaaS and AI solutions. Responsible for technical implementation and customer relationship management.
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