Global Enablement – Localization Specialist
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Job Description
Global Enablement & Localization Specialist for an AI logistics platform. Managing enablement content, localization readiness, and training operations for operations teams.
Responsibilities:
- Build and maintain enablement content: SOPs, playbooks, role-based checklists, and escalation guides for all ops teams.
- Own localization readiness for ops workflows and tooling: language, units (imperial vs metric), address formats, time formats, and market-specific disclosures.
- Ensure localization does not alter core system behavior, only presentation and training.
- Run training operations: certification paths, QA-informed coaching loops, and ongoing refreshers tied to defect patterns.
- Partner with Expansion Lead to deliver “Day 1 ready” training and support models in new markets.
Requirements:
- 5 to 10 years in enablement, operations training, or scaled support operations
- Strong writing, systems thinking, and high bar for clarity
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