Head of AI, Automation & Analytics
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Job Description
Head of AI leading automation, analytics, and AI governance for UpGuard’s cyber risk platform. Directing cloud-based systems, cross-functional workflows, and a technical team.
Responsibilities:
- Set A3's charter, operating model, and rolling six-month strategy
- Define quarterly OKRs and report progress to the Steering Committee and Executive Committee
- Decide which processes to automate and which AI capabilities to build
- Own the roadmap for ug-buddy, UpGuard's internal AI co-worker
- Lead, coach, and performance-manage the A3 team; design roles and recruit team members
- Run delivery processes including fortnightly sprints, prioritisation, and capacity planning
- Set technical direction and architecture for AI agents, RAG, MCP integrations, and workflow automation
- Review production readiness of systems built on Google Cloud services and n8n
- Deliver cross-functional automations such as employee offboarding across identity, collaboration, and HR systems
- Establish production automation standards, audit the platform, and drive remediation
- Work with Cloud Platform Engineering and Security on hosting, access control, and incident response
- Perform AI risk reviews for vendor procurement
- Own A3 tooling and vendor relationships
- Act as the single point of contact for AI, automation, and analytics requests
- Work with department heads to map processes and determine what A3 will build or enable
- Drive company-wide awareness through documentation, communication, and training
- Collaborate with executives, department heads, engineering, IT, security, analytics teams, and external vendors
Requirements:
- A Bachelor's Degree in software engineering, computer science, cybersecurity or a related field
- Several years of experience in cloud infrastructure, security and automation engineering, including production systems on Google Cloud
- Working knowledge of large language models, AI agents, RAG and the Model Context Protocol (MCP)
- Experience with Infrastructure as Code (Terraform), containers, Kubernetes, and Identity and Access Management
- Experience leading and growing a technical team, setting strategy and OKRs, and reporting to executives
- Ability to run several workstreams and stakeholder groups simultaneously, keep people informed, and resolve blockers
- Strong written and verbal communication skills, including explaining technical decisions, risks and trade-offs to technical and non-technical audiences
- Comfortable with UpGuard's tenet of 'radical candour'
- Relevant cloud, security or AI certification is advantageous, especially from Google Cloud
- Enterprise-team experience, particularly with internal customers, is advantageous
- Background in security operations or compliance, such as SOC 2, applied to AI and automation governance
- Must undertake a national police history check and reference checks before starting
- Must have unrestricted Australian work rights or an Australian visa/work authorization, as addressed in the application form
Benefits:
- Monthly Lifestyle subsidy for financial, physical, and mental well-being
- WFH set-up allowance
- $1500 USD annual Learning & Development allowance
- Annual leave/PTO plus two additional UpGuardian leave days
- 18 weeks paid Parental Leave
- Personal Leave Allowance including sick and carer’s leave
- Fully remote working environment with no compulsory office attendance
- Top-spec laptops provided
- Paid subscriptions for generative AI tools
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