Healthcare Call Center Representative
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Job Description
Healthcare call center representative handling telehealth calls, scheduling, billing, prescriptions, and technical support. Conduent delivers mission-critical services for Fortune 100 companies and governments.
Responsibilities:
- Handle telehealth-based phone calls and email inquiries
- Manage a steady volume of incoming customer calls while navigating multiple systems
- Answer questions about services, provider availability, insurance coverage, and visit costs
- Assist patients in scheduling virtual consultations with healthcare providers
- Provide technical assistance with telehealth enrollment, scheduling, joining visits, and account information
- Investigate incorrect costs, refund requests, and insurance coverage issues; escalate cases to billing
- Guide patients through self-service options for visit history, sick slips, prescriptions, and medical records
- Gather patient feedback about provider quality, self-service options, and visit connectivity
Requirements:
- Open flexibility to work hours within 24/7/365 operations
- Availability to work weekends
- High school diploma, GED, or college degree
- Successfully complete a 3-week virtual training class and 1 week of Nesting with 100% attendance
- Successfully complete customer service assessment and typing test on a computer
- Successful completion of a background check
- Ability to navigate 3 systems and handle an average of 20 calls per day
- Great problem-solving skills
- Ability to effectively multi-task
- Excellent communication skills
- Home internet with at least 25 Mbps download and 10 Mbps upload speed
- Ability to hardwire the work computer to the home modem via Ethernet
- Satellite and wireless internet are not acceptable
- Quiet, distraction-free, clutter-free workspace with no one else present during working hours
Benefits:
- Health benefits (medical, dental, vision) available on the first day of employment
- Paid time off accrued after 180 days of employment
- Fully work from home
- All equipment provided (computer, monitor, mouse, keyboard, headset, Ethernet cord, power cables)
- Mandatory training is paid
- Retirement savings plan
- Paid holidays
- Life and disability insurance
- Voluntary dental and vision programs
- Potential bonus or incentive based on business need
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