Healthcare Virtual Assistant – Back Office, Phone, Billing Support
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Job Description
Virtual Assistant providing cross-coverage across back-office and billing tasks in healthcare. Organizing documents, handling calls, and maintaining accurate records remotely.
Responsibilities:
- Upload and organize medical documents accurately
- Send lab orders through the practice’s EHR system
- Maintain clean documentation and ensure records are properly filed
- Support general administrative needs for cross-coverage across teams
- Handle inbound/outbound calls as needed using the practice phone system
- Route requests appropriately and document outcomes clearly
- Maintain a professional, patient-friendly phone presence
- Assist with billing questions/issues and basic billing workflows
- Coordinate with internal staff to resolve billing concerns
- Learn the practice’s billing processes (software experience can be learned)
- Use Microsoft Office tools (Excel, Word) for tracking and documentation
- Support internal task tracking and operational follow-through
- Keep assigned systems and workflows updated consistently
Requirements:
- 3+ years experience as a Virtual Assistant / Admin Support / Healthcare Support role (preferred)
- Strong attention to detail (documentation accuracy is critical)
- Confident communicator (written + verbal), comfortable supporting phone tasks
- Tech-savvy and able to adapt quickly to new software/tools
- Reliable internet and power setup (backup strongly preferred)
- Comfortable working aligned to Eastern Time coverage
- Healthcare admin background (EHR, lab orders, insurance/billing exposure) (Nice to Have)
- Prior HIPAA-adjacent experience or comfort working in regulated environments (Nice to Have)
- CRM experience (HubSpot or similar) (Nice to Have)
Benefits:
- 100% REMOTE
- $50 birthday bonus
- $200 testimonial bonus
- $300 tenure bonus every 6 months
- $500 entry monthly raffle
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