Overnight Clinical Counselor – Employee Assistance Program
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Job Description
Remote EAP Clinical Counselor providing crisis intervention, assessments, and short-term counseling. Delivering 24/7 mental health support through CVS Health’s technology-enabled Employee Assistance Program.
Responsibilities:
- Provide telephone-based assessment, triage, consultation, counseling, and informational services in a call center environment
- Deliver immediate mental health support via video, live chat, or phone
- Use advanced clinical assessments, motivational interviewing, and solution-focused/short-term problem resolution
- Conduct risk, substance abuse, and mental health assessments
- Develop immediate action and safety plans based on urgency
- Recommend appropriate mental health and substance-use levels of care
- Provide information about mental health, substance abuse, community treatment, and related programs
- Link members to resources that help alleviate stressors
- Collaborate with professionals to support positive clinical outcomes and continuity of care
- Multitask by typing and documenting while handling calls and using supporting tools
- Protect member confidentiality and follow EAP and enterprise confidentiality policies
- Maintain accurate documentation meeting risk management and regulatory requirements
- Maintain an independent behavioral health license and meet state licensure requirements
Requirements:
- 1+ years of crisis intervention experience
- Valid unrestricted independent professional behavioral health clinical license in good standing in the state of residence, such as LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist
- Availability for 24x7x365 call center coverage, including holiday coverage
- Experience facilitating patient/client positive behavior change
- Master’s Degree in behavioral health counseling profession
- Separate distraction-free workspace in a room with a closing door
- Hardwired reliable internet
- Minimum 400 Mbps home internet download speed
- Upload speed between 10–20 Mbps
- Broadband or fiber connection; DSL/satellite and cellular internet are not acceptable
- Four-port modem with the fourth port used for work internet
- Preferred: 1+ years of EAP, Behavioral Health, or Social Services experience
- Preferred: Experience working with diverse populations
- Preferred: Familiarity with brief therapy models and Motivational Interviewing
- Preferred: Call Center work experience
- Strong computer and literacy skills
Benefits:
- CVS Health bonus, commission or short-term incentive program in addition to base pay
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
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