Relocation Counselor
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Job Description
Remote Relocation Counselor guiding transferring employees through travel, housing, household goods, and relocation benefits. Supporting corporate clients through TRC Global Mobility’s relocation services.
Responsibilities:
- Develop rapport and maintain regular positive contact with transferring employees
- Assess transferring employee needs and understand client relocation policies
- Advise and coordinate relocation benefits within client policy
- Work with Client Service Managers on policy exceptions and documentation
- Arrange or modify flights, hotels, and car travel
- Assist with rental home/apartment searches through referrals and online resources
- Manage household goods surveys, packing/loading, delivery, and claims
- Provide home marketing assistance
- Facilitate expense reimbursements and service-partner payments
- Meet or exceed service metrics and revenue-capture expectations
- Escalate issues to Client Service Managers and TRC management
- Follow Move Track workflows for timely billings
- Maintain accurate relocation files, documents, actions, and notes
- Recommend cost savings and efficiency opportunities
- Assist across teams and provide desk coverage as needed
- Perform other assigned duties
Requirements:
- High school diploma or equivalent
- 3+ years of experience in customer service (preferred)
- Excellent verbal and written communication skills
- Ability to work under minimal direction, organize, and prioritize commitments and projects
- Attention to detail, accuracy, and ability to follow data entry/department standards
- Critical thinking and problem-solving ability
- Persistence and tact in resolving issues
- Strong customer relations skills, discretion, and integrity
- Conflict resolution and negotiation skills
- Professional appearance and behavior
- Proficiency in Microsoft Office (Outlook, Word, PowerPoint, and Excel)
- Strong work ethic and off-hours flexibility
- Ability to travel as needed to meetings and training events
- Regular, predictable attendance
- Frequent phone and computer use
Benefits:
- Extensive training program and shadowing
- Travel to meetings and training events as needed
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