HPC Advanced Customer Support Specialist
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Job Description
Providing advanced customer support expertise for DoD’s largest supercomputing centers. Assisting scientists with software installation and problem resolution in a virtual environment.
Responsibilities:
- Install and verify user-requested software applications
- Assess, install, and verify software using various source code build and management systems on the HPC platform
- Assist users in compiling, debugging, and running their own custom-developed codes across various systems
- Identify existing software within the portfolio that can satisfy end user’s research requirements
- Collaborate with software Subject Matter Experts (SMEs)
- Develop Standard Operating Procedures (SOPs), Concept of Operations (ConOps), and workflows to manage tickets
Requirements:
- Must hold an active in scope Secret clearance prior to start (US Citizenship required)
- Bachelors and 8 years of experience, a Masters and 6 years, or equivalent experience
- Communicates effectively both orally and in a written form with users and office staff
- Experience working with HPC resource managers such as Slurm or PBS Pro
- Experience supporting a scientific userbase
- Application installation or optimization experience on an HPC system
- Experience working with MPI
- Experience building software via CMAKE or Spack
Benefits:
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
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