Information Security Analyst
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Job Description
Information Security Analyst supporting IAM access provisioning, audits, and identity lifecycle management. Resolving access issues for corporate applications and systems across the United States.
Responsibilities:
- Support access provisioning and identity lifecycle processes across corporate applications and systems
- Process access requests according to predefined procedures and established SLAs
- Resolve problem tickets and service requests related to corporate and commercial applications and systems
- Collaborate with security analysts, technical resources, application support teams, and business partners to resolve issues and requests
- Communicate with customers to clarify requests, provide updates, and share information
- Provide Tier II support for help desk-reported issues
- Investigate and resolve issues involving identities, systems, access, accounts, authentication, authorization, entitlements, and permissions
- Apply role-based access controls (RBAC) and least-privilege principles
- Serve as IAM point of contact for assigned applications
- Manage end-to-end identity lifecycle processes, including provisioning, revocation, and audit support
- Assist with access certifications and audits, including resolving attestation issues
- Perform timely revocation of system access for separated employees
- Participate in user acceptance testing (UAT) for security system modifications and enhancements
- Adapt to changing situations and interpret work instructions, forms, and reports
Requirements:
- Basic proficiency in Microsoft Excel for tracking, reporting, and data review
- Basic understanding of identity and access management concepts such as user provisioning, account access, and security roles
- Familiarity with customer service, ticketing systems, or support processes is helpful
- Strong attention to detail and ability to follow documented procedures
- Good written and verbal communication skills
- Ability to learn new systems, processes, and technologies
- Ability to manage multiple tasks and work effectively in a team environment
- Participate in a 24x7 on-call rotation and departmental administrative rotations
- Sitting continuously: 67–100%
- Repetitive hand action with medium dexterity continuously: 67–100%
- Fine manipulating frequently: 34–66%
- Equipment used: computer, printer, telephone, basic office supplies, and copier
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