Intake Specialist – Outbound
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Job Description
Remote intake specialist scheduling patient appointments and managing referrals for Hanger, a nationwide orthotic and prosthetic services provider. Handling outbound calls, triage, documentation, and patient inquiries.
Responsibilities:
- Makes outgoing calls patients and scheduling various appointment types for multiple locations
- Communicates professionally with patients
- Appropriately documents and confirm requested appointment
- Provides excellent customer service
- Determines the most appropriate location, clinician, and appointment type needed for the patient
- Manages incoming faxes from referral sources
- Triages and route general inquiry calls
- Contacts patient for no show/rescheduled appointments
- Promotes the values of Hanger
Requirements:
- High school education or equivalent
- Minimum of 2 years of related experience
- Minimum good fit for the job, as determined by a skills assessment
- Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions
- Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues
- Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols
- Proficient computer skills including Windows based office technologies (ex. Word, Excel), Outlook and automated billing systems
- Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding
- Ability to use office equipment; such as, facsimile machine, calculator, and postage machine
- General knowledge of state, federal and regional collection and reimbursement laws
- Excellent organizational skills and able to manage multiple tasks in a fast paced environment
- Must have an enthusiastic and positive attitude
- Ability to work independently, exercise creativity, and be attentive to detail
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships
- Keep the patient at the center of everything that you do, building lifelong trust
- Foster open collaboration and constructive dialogue with everyone around you
- Continuously innovate new solutions, influencing and responding to change
- Focus on superior outcomes, and calibrate work processes for outstanding results
Benefits:
- Annual bonus: up to 5% of base pay depending on bonus criteria
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
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