IT Project Manager – MSP
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Job Description
IT Project Manager at FusionTek leading IT projects from kickoff to completion in an MSP environment. Ensuring client satisfaction and collaboration across cross-functional teams to drive successful outcomes.
Responsibilities:
- Developing and managing project plans, timelines, and budgets
- Lead, oversee, and manage project engineers on the project team — act as a people manager, providing coaching, mentorship, and performance feedback
- Own department success — understand profitability metrics, resource allocation, and how projects impact overall MSP growth
- Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle.
- Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan.
- Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents.
- Take the initiative to recognize, monitor, and address potential risks.
- Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives.
- Managing project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction.
- Facilitating meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks.
- Coordinating cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors.
- Evaluate and offer feedback on project hour estimates that are non-technical
- Performing evaluations after project completion to promote ongoing improvement and communicate insights gained with the team.
Requirements:
- 🎓 Bachelor’s degree in Information Technology, Project Management, Business Administration, or a related field — or equivalent practical experience.
- Minimum of 4 years of project management experience within a Managed Service Provider (MSP) environment (required).
- Demonstrated experience working directly with clients, vendors, and internal technical teams in a fast‑paced service environment.
- Proven ability to manage multiple IT projects simultaneously, coordinating cross‑functional teams to successful outcomes.
- PMP certification preferred (or other relevant project management credentials)
- 🛠️ Strong understanding of IT principles, infrastructure, and managed services, with the ability to communicate technical concepts clearly to clients.
- Proficiency with Microsoft Office Suite (Excel, Teams, SharePoint).
- Hands‑on experience with PSA and project management tools such as ConnectWise Manage, Autotask, Asana, or Microsoft Project.
- Familiarity with IT Service Management (ITSM) frameworks and best practices.
- ⭐ Exceptional organizational and time‑management skills.
- Strong communication and interpersonal abilities, with a client‑focused approach.
- Proactive problem‑solver with the ability to identify risks early and implement effective mitigation strategies.
- Detail‑oriented and committed to accuracy and follow‑through.
- Able to work both independently and collaboratively within a team environment
Benefits:
- 💰 Salary Range: $90,000–$110,000/year
- 🎯 Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
- 🏥 Comprehensive coverage: Medical, Dental, and Vision coverage
- 📈 401(k) plan with 4% company matching and immediate vesting
- 🌴 Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
- 📚 Educational reimbursement for certification exams and access to company‑provided training resources
- 🤝 Team culture: Fun events and opportunities to connect with colleagues
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