Kitchen and Bath Inside Sales Specialist
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Job Description
Kitchen and Bath Inside Sales Specialist assisting customers with countertop orders and sales. Managing estimates, customer interactions, and leading sales initiatives in a remote capacity.
Responsibilities:
- Daily performing Quick Quote Estimates for customers and converting leads into completed countertop sales
- Daily soliciting and closing sales by making phone calls to follow up and convert leads generated through the proprietary Quick Quote Estimate tool
- Managing customer orders and partnering with internal and external teams to address questions, resolve issues, and facilitate the order process in a timely manner
- Maintaining strong organizational and follow-up skills to consistently manage projects, track information, close sales, and provide program feedback
- Utilizing and managing Floor & Decor applications including the Proprietary Orders Portal, Quick Quote Estimator, and POS system
- Collecting customer payments, finalizing sales, tracking required paperwork, and ensuring completed sales are properly closed and delivered
- Monitoring and communicating sample replenishment needs to vendors for stores and Product Review Centers while assisting with purchase orders for new stores and assortment updates
- Attending conference calls and training sessions to relay information to store teams and maintaining consistent communication in support of company goals
- Meeting and exceeding established sales and performance goals
Requirements:
- Associate or bachelor’s degree preferred
- Two (2) years of sales, design, or project management experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the role
- Minimum of one (1) year of retail experience preferred
- Knowledge of countertop installation, fabrication, or kitchen remodels is a plus
- Excellent customer service, verbal, written, and interpersonal communication skills
- Strong organizational skills with the ability to multi-task in a fast-paced environment
- Ability to identify and resolve problems in a timely manner
- Proficiency in Microsoft Office Suite, Excel, and basic computer systems
- Self-motivated approach with the ability to manage follow-up, prioritize tasks, and drive sales results
- Willingness to work retail hours
Benefits:
- Bonus opportunities & career advancement opportunities at every level
- Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
- Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
- Work-life balance, including: Paid vacation and sick time for eligible associates
- Paid holidays plus a personal holiday
- Paid Volunteer Time Off that starts on Day 1
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