Bilingual Inside Sales Representative
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Job Description
Bilingual Inside Sales Representative converting leads and retaining customers for Florida’s Native Pest Management. Selling residential pest control services remotely through inbound and outbound calls.
Responsibilities:
- Answer and manage inbound and outbound sales calls
- Engage customers to qualify calls, build rapport, determine sales needs, and provide information about company products and services
- Attain conversion goals, booking-rate goals, monthly revenue goals, and other performance metrics
- Sell residential pest control services and related services according to standard operating procedures
- Create service accounts for new customers
- Collect credit card information for auto-pay on all new accounts sold
- Schedule inspections and quality-control visits for sales inspectors and technicians
- Navigate multiple programs, enter data in real time, place orders, and search existing accounts while maintaining customer conversations
- Attain Monthly Development Plan goals
- Enter lead information accurately into databases
- Provide current customers with assistance under the one-call resolution guarantee
- Convert pre-qualified leads into new customers and existing clients into repeat business
Requirements:
- Previous inside sales experience is required
- Strong high-speed Wi-Fi
- Good microphone/headset
- Exceptional written, verbal, and interpersonal communication skills
- Strong customer service skills
- Minimum typing speed of 50 WPM with 90% accuracy; a typing test will be conducted
- Entry-level knowledge/skill proficiency with Google Suite including Gmail, Google Sheets, and Google Docs
- Ability to calculate basic math
- Bilingual in English/Spanish is required
- English proficiency with precise pronunciation and highly effective conversational skills
- Availability Monday–Friday, 8:00 AM–5:00 PM EDT/EST (GMT-5), including a 1-hour unpaid lunch break
- Availability for a rotating half-day Saturday shift, approximately once monthly or more as needed
- Successful completion of a background check
- Applicants must submit a 2–3 minute video recording or video link speaking in English
- Applicants must participate in interviews and follow application instructions
Benefits:
- 10 days of paid time (PTO) during the first year
- 6 US Holidays
- Paid Training
- Employee Referral Bonus
- Aguinaldo Bonus
- Clear paths for growth and advancement
- Comprehensive and affordable employee benefits
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