KYC Operations Analyst
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Job Description
Support customer onboarding and ongoing due diligence processes at MoonPay. Collaborate with Compliance, Fraud, and FIU teams to ensure regulatory compliance.
Responsibilities:
- Conduct end-to-end KYC and EDD reviews across all customer risk tiers, ensuring compliance with internal policies and global AML/CTF regulations.
- Perform complex EDD investigations on high-risk individuals, including deep analysis of identity, source of funds, and source of wealth.
- Assess financial crime, sanctions, and jurisdictional risk, escalating potential SAR cases with clear, defensible investigative documentation.
- Collaborate with Compliance, Fraud, and FIU teams to resolve complex escalations and maintain consistent risk decisioning.
- Operate effectively in a high-volume environment while maintaining high QA standards and meeting productivity KPIs.
- Act as a KYC/EDD subject matter expert and escalation point for customer-facing and operational teams.
- Develop and maintain operational processes, workflows, and documentation to support scalable identity verification operations.
- Identify operational inefficiencies and propose data-driven solutions to improve quality, speed, and risk controls.
- Deliver project support and training for internal teams and BPO partners.
Requirements:
- 1+ year of experience working in KYC, AML, compliance operations, or a regulated operational environment, with exposure to customer onboarding or due diligence processes
- Strong attention to detail and ability to follow defined procedures while producing accurate, well-documented outputs
- Ability to assess customer information and identify potential risk indicators, escalating issues clearly and appropriately
- Comfortable working in a high-volume, fast-paced operational setting, including meeting productivity and quality expectations
- Exposure to enhanced due diligence (EDD), sanctions screening, or financial crime investigations (nice-to-have)
- Experience working across multiple jurisdictions or regulatory frameworks (nice-to-have)
Benefits:
- Competitive salary package
- Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay
- Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards
- Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.
- Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)
- Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours
- Private Healthcare benefits: To protect you and your loved ones
- Enhanced parental leave: So you can spend more time with your loved ones without a second thought
- Annual training budget: We support your training journey every step of the way
- Home office setup allowance: Create the home office of your dreams
- Remote working allowance: Those working fully remotely get a little extra for utilities
- Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN
- Employee referral programme: Great people know great people, refer them to receive 10K in USDC
- Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons
- Working in a disruptive and fast-growing company where excellence is rewarded
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