L1 IT Customer Support, German, English
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Job Description
L1 IT Customer Support resolving Windows, Outlook, internet, application, and hardware issues for Everience’s AI-augmented digital services. Supporting customers in German and English via phone, email, and chat.
Responsibilities:
- Provide accurate and optimal IT solutions via telephone, e-mails or chat
- Troubleshoot office, Windows, Outlook, internet, specific applications, and hardware issues after training
- Assist in resolving customer and support issues to positively impact customer satisfaction
- Follow up on the existing backlog
- Comply with project performance indicators
- Communicate with designated teams and escalate complex issues
Requirements:
- Fluent German and English (B2/C1)
- Technical college or university is not mandatory as necessary training will be ensured
- Previous customer support experience is an advantage
- Excellent customer service abilities: client orientation, active listening and interpersonal skills
- Ability to work in a dynamic environment and to multitask
- Availability to work in shifts
Benefits:
- Permanent contract
- Central building offices with an excellent view of the city, top facilities and equipment
- Competitive salary
- Performance bonus
- Expense account for holidays
- Meal tickets and gift vouchers
- Training opportunities
- Regina Maria medical package
- Extra vacation days
- Fruits on the house
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