Leasing Consultant

Posted 55mins ago

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Job Description

Leasing Consultant converting housing leads into leases for Corvias, a military-community housing solutions provider. Managing remote calls, applications, payments, and occupancy goals.

Responsibilities:

Administer ongoing leasing program efforts to achieve program objectives as defined by organizational goals
Maintain thorough knowledge of lease terms, specifications, community policies, products, inventory, promotions, market conditions, and competitor communities
Answer prospect and lead incoming calls promptly and professionally from a home-based call center
Engage and advance prospects, following up until a tour is scheduled and a home is found within the Corvias portfolio
Convey the benefits of residing in Corvias communities and the services offered to generate leases
Guide prospective residents through the leasing process via virtual communication
Process residency applications, prepare lease agreements and occupancy-related documents, and collect prorated rent, security deposits, and application fees
Audit and review applicant waitlists daily and manage home assignments to minimize vacancy loss
Resolve prospective resident concerns and issues
Meet call, communication quality, performance, and occupancy goals while adhering to fair housing regulations and relevant laws
Build collaborative relationships with leasing, resident, and on-site team members and prospective residents
Leverage leasing software and CRM tools to streamline communications, facilitate conversions, and maintain data integrity
Coordinate background and credit checks with external vendors
Track leasing progress from initial contact through closing and countersigning residential lease agreements
Ensure a smooth transition from lease signing to move-in inspection with the on-site Community Leasing Associate
Perform other duties as assigned

Requirements:

2+ years of prior work experience in sales, marketing, leasing, hospitality or customer service
Active listening skills necessary to remain attune to prospective renters' needs and identify what is driving or hindering progress toward closing residential lease agreements
Excellent oral and written communication skills with the ability to communicate information and ideas with clarity and precision through phone, email, and text communication
Ability to take personal responsibility for the quality and timeliness of work and achieve results with little oversight
Must be independent, self-motivated to be productive and efficient, and possess a positive attitude, operating well in a remote team environment that is focused on collaboration and accountability
Detail and process oriented with the ability to adhere to program guidelines and standard operating procedures and workflows to maintain efficiency and operational consistency
Must possess exceptional interpersonal skills with proven ability to engage and make connections with prospective residents from diverse backgrounds
Ability to adapt to changing situations and customer needs
Demonstrable proactive approach to problem-solving with strong decision-making capability; willing to seek assistance/guidance when needed
Ability to work in a remote setting and manage multiple and competing priorities in a fast paced, dynamic environment, while being attentive to details
Customer-focused with empathy for the customer experience
Computer proficiency, including working knowledge of word processing, spreadsheet, and database software
Proficiency utilizing customer relationship management tools to track interactions, manage leads, and follow up effectively

Benefits:

A choice between two benefit-rich medical, dental and vision plans
401(k) with immediate 100% vesting and up to a 4% contribution match
Generous paid time off that increases throughout your career
12 paid holidays
Paid time off to volunteer
100% paid life and AD&D insurance
Company paid short-term and long-term disability coverage
Parental Leave
Military Leave
Flexible Spending Accounts (Health and Dependent Care)
Complimentary Employee Assistance Program
Tuition reimbursement to support growth and development

Leasing Consultant

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Corvias

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