Licensed Insurance Agent – Property & Casualty
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Job Description
Remote Property & Casualty Insurance Advocate assisting members with insurance needs via various channels. Focused on providing expert guidance on personal lines insurance products.
Responsibilities:
- Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes.
- Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations.
- Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies.
- Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information.
- Maintain required certifications and actively pursuing opportunities to grow product knowledge.
- Meet performance metrics related to service quality, responsiveness, and member satisfaction.
Requirements:
- High School diploma or GED required; some college degree preferred.
- At least 6 months of customer service experience required (healthcare, retail, hospitality, food and service industry); some contact center experience is a plus.
- Strong written and verbal communication skills with a professional and empathetic tone.
- Ability to multitask across multiple applications while maintaining focus and accuracy.
- Must have an Active Property & Casualty or Personal Lines license.
- Typing speed of 20 WPM with 90% accuracy.
- Solid understanding of insurance compliance and regulatory standards.
- Strong research and internet skills; quick learner across various subjects and systems.
- Basic technical troubleshooting skills and comfort with digital tools.
Benefits:
- Qualfon provides all equipment needed.
- Veterans and their family members are encouraged to apply.
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