Logistics Incident Analyst
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Job Description
Logistics Incident Analyst managing supply-chain incidents for Transportation Insight, a U.S. third-party logistics company. Tracking incidents, coordinating carriers and clients, and driving corrective actions to closure.
Responsibilities:
- Perform data entry related to logistics incidents
- Follow up with transportation carriers by email and phone
- Follow up with clients by email and phone
- Gather and organize documentation supporting incidents under review
- Summarize information and convey key facts concisely
- Review open incidents and use corrective action plans to drive closure
- Identify and review trends in the client’s marketplace
- Participate in and lead materials shared on conference calls
- Support a global supply-chain incident-management team
Requirements:
- Experience using Excel
- Knowledge of or ability to quickly learn Microsoft SharePoint
- Associate's degree or comparable work experience
- Highly organized
- Strong attention to detail
- Strong interpersonal skills
- Concise communication skills over email and phone
- Ability to influence individuals
- Ability to prioritize workload
- Ability to work well individually and as part of a team
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