Manager, Clinical Operations
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Job Description
Manager overseeing day-to-day logistics of care delivery at FOLX Health. Responsible for monitoring operations and coordinating administrative logistics for effective practice functioning.
Responsibilities:
- Oversee daily practice operations according to established SOPs, ensuring consistent delivery of administrative and operational functions.
- Manage recurring operational tasks and checklists to ensure nothing falls through the cracks in daily practice operations.
- Manage administrative logistics including scheduling, coverage, resource allocation, and routine practice communications.
- Monitor and track staff licensing deadlines, renewals, and required documentation to ensure all licensing tasks are completed on time.
- Communicate directly with clinic staff as the first point of contact for routine practice questions, troubleshooting operational issues, and real-time support.
- Review member survey feedback, communicate feedback appropriately to clinicians, nurses, or leadership, and track resolution to ensure member concerns are addressed.
- Manage MD collaboration workflow including facilitating chart audits, tracking collab totals, and maintaining collaboration contracts using established templates.
- Monitor SLA adherence and operational metrics across all practice areas, flagging deviations and trends for leadership review.
- Conduct compliance checks and process audits to ensure processes are being followed correctly across the practice.
- Maintain operational dashboards, tracking systems, and standard day-to-day operational report exports to provide real-time visibility into practice performance.
- Partner with Clinical Operations Senior Manager to provide ground-level insights that inform process improvements and SOP updates.
- Foster and maintain strong, effective working relationships with peers across FOLX and within the health industry.
Requirements:
- 3+ years' experience in practice management, healthcare administration, or related field
- Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or related field
- Expertise in Clinical Operations, ideally in the telehealth space
- Skilled in establishing and maintaining effective working relationships with various internal and external teams, representatives and stakeholders
- Proficiency with Google Suite applications
- Passion, experience and/or genuine interest in LGBTQ+ healthcare
- Exceptional communication and collaboration skills
Benefits:
- Health insurance
- 401(k) matching
- Professional development opportunities
- Paid time off
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