Market Director – Strategic Growth
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Job Description
Market Director driving group, corporate negotiated, and catering revenue across assigned hotels. Converting inbound leads, developing accounts, and supporting multi-property hotel sales growth.
Responsibilities:
- Generate top-line revenue for assigned hotels
- Convert inbound electronic, email, and phone leads into confirmed business
- Qualify inquiries and match them to the appropriate hotel
- Prepare proposals and contracts and follow up on open inquiries
- Capture additional revenue from meeting space, food and beverage, and extended-stay opportunities
- Prospect and develop new group, corporate negotiated, and catering business
- Grow existing accounts and close business in hotel pipelines
- Manage key client relationships through virtual meetings, phone calls, and written communication
- Participate in RFP season, including submissions, rate negotiation, and account setup
- Support multiple hotels and provide coverage during sales vacancies, transitions, and new hotel openings
- Record leads, accounts, activities, bookings, group pickup, and loading accurately in sales, brand, and PMS systems
- Ensure complete handoffs from contract to hotel teams and partner with operations to service accounts
- Provide weekly recaps to the Director, Enterprise Strategic Growth, hotel GMs, and Area Regional or Area DOS
- Attend revenue strategy calls and scheduled weekly one-on-ones
Requirements:
- Bachelor's degree in Hospitality, Business, or a related field preferred, or equivalent experience
- 2+ years of hotel sales experience, ideally as a Director of Sales or Sales Manager
- Proven record of both converting inbound leads and generating new business
- Multi-property or area sales experience preferred
- Multi-brand and multi-CRM experience preferred
- Knowledge of Delphi, Salesforce, Cvent, MeetingBroker, Kalibri, ZoomInfo, and brand sales tools preferred
- Ability to respond to all leads within 6 business hours
- Ability to travel as needed for hotel assignments, new openings, and client meetings
- Strong inbound lead conversion and speed to market skills
- Proactive prospecting and account development skills
- Exceptional organization across multiple hotels, brands, and systems
- CRM accuracy and attention to detail
- Clear, professional written and verbal communication
- Negotiation and closing skills
- Self-management and ability to work independently
Benefits:
- Flexible work arrangement
- Travel as needed for hotel assignments, new openings, and client meetings
- Training on additional brands and systems
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