Practice Growth Specialist
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Job Description
Practice Growth Specialist managing practitioner accounts for Fullscript’s health technology platform. Guiding onboarding, adoption, optimization, and retention through training and relationship management.
Responsibilities:
- Own practitioner relationships across a defined book of business
- Manage a portfolio of practitioner accounts across onboarding, growth, and retention stages
- Conduct calls, meetings, and training sessions to support practitioner understanding and platform use
- Guide practitioners through acquisition, adoption, and optimization by aligning Fullscript capabilities with workflows and goals
- Identify practitioner needs, challenges, and opportunities through discovery and ongoing engagement
- Support practitioners in progressing from initial use to consistent and effective execution
- Communicate via email, phone, and virtual meetings to maintain engagement and momentum
- Document practitioner interactions, activities, and follow-ups in CRM systems
- Identify and address adoption or engagement risks, escalating when needed
- Gather and relay practitioner feedback, insights, and product observations to internal teams
- Develop working knowledge of Fullscript products, including supplements, diagnostics, wholesale, and integrations
- Build trusted relationships to support long-term engagement and retention
Requirements:
- 2–4 years of experience in Sales, Customer Success, Account Management, or a similar client-facing role
- Strong communication, relationship management, and problem-solving skills
- Experience conducting customer calls, trainings, or presentations
- Ability to manage a book of business and prioritize work across multiple accounts
- Experience using CRM systems such as Salesforce or similar tools
- Ability to learn and apply product knowledge across multiple offerings
- Experience in healthcare, wellness, or digital health environments is a bonus
- Familiarity with practitioner workflows or clinical operations is a bonus
- Experience supporting adoption or behavior change within customer accounts is a bonus
- Successful background check required
Benefits:
- Remote-first flexibility to work where you work best
- Flexible PTO
- Competitive pay
- RRSP/401k match
- Stock options
- Premium benefits package with customizable coverage, paramedical services, and an HSA
- Fullscript discounts on high-quality wellness products
- Continuous learning opportunities
- Accommodations available upon request
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