Market Director – Strategic Growth
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Job Description
Hotel sales director driving group, negotiated, and catering revenue across assigned properties. Converting inbound leads and developing new business for a multi-hotel portfolio.
Responsibilities:
- Generate top-line revenue for assigned hotels across group, negotiated, and catering segments
- Convert inbound leads from brand channels, Cvent, SPARK, email, and phone
- Respond to all leads within 6 business hours, qualify inquiries, match them to the right hotel, and convert confirmed business
- Prepare proposals and contracts and follow up on open inquiries
- Capture additional revenue through meeting space, food and beverage, and extended-stay opportunities
- Prospect and develop new group, corporate negotiated, and catering business
- Grow existing accounts and work open hotel pipelines to close business
- Manage key client relationships through virtual meetings, phone calls, and written communication
- Participate in RFP season, including submissions, rate negotiation, and account setup
- Support multiple hotels, sales vacancies, transitions, and new hotel openings
- Maintain accurate leads, accounts, activities, bookings, group pickup, and loading in brand and PMS systems
- Ensure contract-to-hotel handoffs and partner with operations to service accounts
- Provide weekly recaps to the Director, Enterprise Strategic Growth, hotel GMs, and Area Regional or Area DOS
- Attend revenue strategy calls and weekly one-on-ones
Requirements:
- Bachelor's degree in Hospitality, Business, or a related field preferred, or equivalent experience
- 2+ years of hotel sales experience, ideally as a Director of Sales or Sales Manager
- Proven record of both converting inbound leads and generating new business
- Multi-property or area sales experience preferred
- Multi-brand and multi-CRM experience preferred; we will train on additional brands and systems
- Knowledge of Delphi, Salesforce, Cvent, MeetingBroker, Kalibri, ZoomInfo, and brand sales tools preferred
- Ability to travel as needed for hotel assignments, new openings, and client meetings
- Clear, professional written and verbal communication
- Negotiation and closing skills
- Exceptional organization across multiple hotels, brands, and systems
- CRM accuracy and attention to detail
- Ability to work independently and self-manage
Benefits:
- Flexible work arrangement
- Travel as needed for hotel assignments, new openings, and client meetings
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