Medical Receptionist
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Job Description
Remote Medical Receptionist supporting U.S. healthcare clients with patient calls, scheduling, registration, and EMR/EHR administration. Working U.S. business hours from the Philippines.
Responsibilities:
- Answer inbound patient calls in English
- Schedule, reschedule, and cancel patient appointments
- Register patients and update demographic information
- Manage patient messages, follow-ups, and administrative requests
- Enter and maintain accurate patient information in the EMR/EHR
- Verify insurance eligibility and benefits when required
- Handle incoming and outgoing faxes and patient communications
- Route clinical questions and provider-related requests appropriately
- Maintain patient confidentiality and follow HIPAA requirements
Requirements:
- 3+ years of experience in U.S. healthcare
- Previous experience as a Medical Receptionist, Medical Front Desk, or similar healthcare role
- Experience working directly with patients in a U.S. healthcare setting
- Fluent in English, spoken and written
- Experience with patient scheduling and registration
- Experience using an EMR/EHR system
- Strong communication, organization, and attention to detail
- Ability to work independently in a remote environment
- Availability to work during required U.S. business hours
- Preferred: Insurance eligibility and benefits verification experience
- Preferred: Experience handling high-volume patient calls
- Preferred: Experience with EMR/EHR platforms such as Athenahealth, Tebra, eClinicalWorks, Practice Fusion, Epic, SimplePractice, or similar systems
- Preferred: Previous remote experience supporting U.S. healthcare practices
Benefits:
- Fully remote work arrangement
- Full-time or part-time schedule, depending on client requirements
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