Medical Receptionist
Posted 3ds ago
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Job Description
Medical Receptionist serving as first point of contact at Dr. Brown's Hair Restoration Clinic. Responsible for managing patient administration, appointment scheduling, and delivering exceptional customer service.
Responsibilities:
- Welcome patients and visitors in a professional, courteous, and friendly manner.
- Manage incoming telephone calls, emails, WhatsApp enquiries, and website-generated leads.
- Schedule, confirm, amend, and coordinate consultations, procedures, treatments, and follow-up appointments.
- Register new patients and maintain accurate patient records within the clinic management system.
- Process consultation fees, treatment deposits, and patient payments accurately.
Requirements:
- Grade 12 (Matric) essential.
- Certificate or Diploma in Office Administration, Medical Administration, Reception Management, or a related field preferred.
- Minimum 2 years' experience as a Medical Receptionist, Healthcare Administrator, or Front Desk Coordinator within a healthcare, medical, aesthetic, dermatology, cosmetic, or specialist practice environment.
- Experience using medical practice management systems is advantageous.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Professional telephone etiquette.
- Strong organizational and time-management skills.
- High level of accuracy and attention to detail.
- Proficiency in Microsoft Office Suite and clinic management software.
Benefits:
- Strict confidentiality of all patient, medical, and financial information.
- Adherence to health and safety standards, infection prevention protocols, and clinic operational procedures.
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