Virtual Medical Receptionist – ICANotes Experience Required
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Job Description
Virtual medical receptionist supporting an outpatient practice through patient calls, scheduling, ICANotes workflows, and insurance verification. Managing front-desk administration remotely.
Responsibilities:
- Answer incoming calls, address administrative inquiries, provide warm customer service, and place outbound follow-up calls
- Manage provider calendars, book and confirm patient appointments, and handle patient messaging
- Conduct real-time insurance eligibility checks, verify active benefits, copays, and deductibles
- Assist with Employee Assistance Program (EAP) authorization documentation
- Manage high-volume phone traffic, return missed calls, and take detailed, accurate messages
- Schedule, reschedule, and cancel patient appointments in ICANotes EHR
- Process incoming emails, upload and categorize patient intake documents, update chart demographics, and manage daily administrative tasks
- Route clinical messages appropriately and relay non-clinical updates to patients
- Maintain compliance across daily interactions
Requirements:
- Direct, hands-on experience using ICANotes EHR; able to navigate chart notes, scheduling calendars, and task queues without basic platform training
- Familiarity with Office Ally for insurance verification or document workflows
- Proven experience as a medical receptionist handling patient calls, scheduling, and insurance verification (IV)
- Excellent, clear spoken and written English communication skills for professional patient interactions
- Private, HIPAA-compliant home office
- Reliable PC or Mac
- High-speed primary internet
- Backup power/internet
- Noise-canceling USB headset
- Prior EAP authorization logging or tracking experience preferred
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