Medical Receptionist, Scheduling Coordinator – Epic EMR, Orthopedic Practice
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Job Description
Remote Medical Receptionist & Scheduling Coordinator managing 60–70 daily calls, Epic scheduling, patient records, and insurance verification. Supporting orthopedic practice operations from the Philippines.
Responsibilities:
- Manage 60–70 inbound and outbound patient calls daily
- Answer patient inquiries, provide visit logistics, and triage and route clinical questions to appropriate care team members
- Schedule routine appointments, follow-up visits, and consultations according to provider scheduling templates
- Perform outbound recall and confirmation calls to minimize no-shows and optimize clinic calendars
- Maintain and update patient demographic, contact, and insurance records in Epic
- Document phone interactions, patient requests, and message routing accurately and in real time within Epic
- Perform basic insurance eligibility and benefits verification
- Collect patient forms, updated ID/insurance cards, and registration paperwork
- Assist with ad-hoc administrative and virtual front-office tasks
Requirements:
- Direct hands-on experience using Epic EMR for scheduling and patient chart management
- Proven background handling 60+ inbound and outbound call volumes daily in a U.S. medical office setting
- Solid understanding of medical scheduling, call triage/message routing, patient registration, and insurance verification workflows
- Clear, empathetic, and professional English verbal communication skills
- Strong multi-tasking abilities and high attention to detail while working in a fast-paced environment
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