Mid-level RevOps Analyst – GTM Solutions
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Job Description
Analyst in RevOps for GTM Solutions focusing on customer success systems. Managing Gainsight CS and Salesforce Service Cloud for operational efficiency.
Responsibilities:
- Administer and enhance Gainsight CS functionality;
- Configure Rules Engine, Scorecards, CTAs, Playbooks, and Journey Orchestrator;
- Implement improvements and automations in Customer Success processes;
- Build integrations between Gainsight and other ecosystem tools;
- Investigate and resolve platform-related incidents;
- Collaborate with Customer Success, BI, Information Systems, and other teams to continuously evolve the solution;
- Explore opportunities to apply AI in operational processes.
Requirements:
- Experience administering Gainsight CS;
- Experience with integrations between Gainsight and other platforms;
- Knowledge of Customer Success or RevOps operations;
- Familiarity with metrics such as Churn, Health Score, NRR, and renewal processes;
- Knowledge of APIs, Webhooks, or integration tools;
- English for reading technical documentation.
Benefits:
- Holistic well-being: We support the well-being of those who drive progress;
- Diversity and Belonging: Diversity is what makes us stronger.
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