Mortgage Claims Processor
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Job Description
Mortgage Claims Processor at SWBC performs insurance claims processing and customer service. Identifying coverage, documenting claims, and supporting clients in a fast-paced environment.
Responsibilities:
- Identifies coverage and sets up new claims in the claims system along with assigning the appropriate adjuster, appraiser, and/or vendor.
- Documents and notates claims as necessary, including for contacts with clients and appraisal companies.
- Handles incoming correspondence to assist lenders, borrowers, and third-party administrators.
- Uploads and saves imaging documents into the claim system.
- Performs other daily activities, including maintaining daily tracker, distributing mail to appropriate parties, logging customer complaints, and completing special projects.
- Handles incoming calls in a phone queue and uses excellent customer service skills to gather claim information.
- Review claims statuses and notate the claims system with the status.
- Proven research skills with ability to quickly locate and analyze relevant data.
- High level of self-motivation and discipline to work independently.
- Ability to prioritize tasks, manage time effectively, and meet deadlines.
- Strong analytical and problem-solving skills.
- Excellent communication and organizational skills.
- Examines and researches inquiries from customers regarding the claims process, status, and settlements.
- Reconciles weekly claim reserves to ensure proper tracking and reporting of reserves.
- Releases custom weekly reports to carriers, clients, and third-party administrators.
- Performs other duties as required.
Requirements:
- High School Diploma or GED required.
- Minimum of one (1) year of experience in performing similar listed duties required.
- Auto insurance experience preferred.
- Be a self-starter.
- Possess basic knowledge of word processing.
- Proficient in Microsoft Office skills, including Word, Excel, Outlook, etc.
- Excellent organizational and analytical skills.
- Excellent verbal and written communication skills.
- Able to use basic office equipment, including copy machine, personal computer, and fax.
- Able to type 45 WPM accurately.
- Able to work independently and exercise sound judgment.
- Able sit for long periods of time performing sedentary activities.
- Able stand, stoop, and kneel to file for long periods of time.
- Able push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.
Benefits:
- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Leadership Academy and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
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