Network Services Operational Compliance Manager
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Job Description
Network compliance manager maintaining infrastructure stability, service controls, and supplier governance. Helping a London-based bank simplify technology and improve customer experiences.
Responsibilities:
- Assist with delivering a robust production management service for relevant infrastructure platforms
- Maintain platform operational stability and technology performance
- Maintain platform system utilities and tools consistently with service management and risk and controls frameworks and processes
- Drive team activities to maintain platform integrity in line with technical roadmaps
- Encourage innovation and continual improvement at a deliverable pace
- Ensure stakeholder priorities are delivered and support customer outcomes
- Plan and execute platform work
- Respond on time to feature development requests from cross-platform initiatives
- Articulate, champion and plan frequent delivery of business value and enhanced customer experience
- Provide clear leadership focused on customer outcomes
- Identify opportunities to simplify platform architecture, services and customer solutions
- Guard against introducing new complexities
Requirements:
- Knowledge of relevant industry standard toolsets and processes to drive customer service within an IT environment
- Knowledge of ServiceNow, Contract Lifecycle Tool and Oracle is required
- Technical knowledge of platforms, technology, products and domains
- Understanding of operational principles across Network Services
- Excellent communication skills, including communicating complex technical concepts clearly to colleagues at management level
- Good collaboration and stakeholder management skills
- Solid background working in an Agile or DevOps environment with continuous delivery and continuous integration
- Enhanced supplier and contract management skills, including cradle-to-grave management of contracts, suppliers and escalations
- In-depth knowledge/experience of administering financial governance processes
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