Operations Coordinator
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Job Description
Operations Coordinator ensuring smooth daily operations across the commercial delivery network. Overseeing deployments and resolving operational issues for robotic delivery services in cities.
Responsibilities:
- Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
- Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
- Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.
- Open or close depots in accordance with scheduled shift.
- Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement.
- Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
- Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.
- Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.
- Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.
Requirements:
- Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)
- Strong organizational, collaboration, and problem-solving skills.
- Ability to remain calm under pressure with a proactive, can-do attitude toward challenges.
- Demonstrated ability to work independently with minimal supervision.
- Comfort with spreadsheets (Excel or Google Sheets)
- Willingness to work flexible hours, including evenings and weekends, as operations require.
- Comfortable driving mid-size utility vehicles as needed.
- Valid U.S. driver’s license.
- Ability to work nights, weekends, and holidays
Benefits:
- Offers Equity
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