Agency Operations Manager – AI First
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Job Description
Agency Operations Manager running AI-driven delivery, QA, capacity tracking, and onboarding for CrucialPoint and Symby. Supporting distributed retention and lifecycle marketing agencies serving DTC, CPG, and restaurant brands.
Responsibilities:
- Work directly with the founder to roll out and run operational processes across CrucialPoint and Symby
- Turn defined processes into working systems, including ClickUp structure, templates, checklists, SOPs and cadences
- Build and run AI-driven workflows for reporting, QA, capacity tracking and task setup using AI tools connected to ClickUp, Slack and ESPs through MCP
- Run the weekly delivery rhythm by tracking due dates, ownership, slipping work and blockers
- Keep the team on process and on schedule
- Track team capacity before committing to new work
- Own consistent onboarding for new clients and team members
- Flag problems early and propose fixes
Requirements:
- 4+ years running operations, project management or delivery at a marketing or digital agency
- AI-first operations experience; use AI daily and have connected AI tools to systems such as ClickUp, Slack or an ESP through MCP or similar
- Ability to show something built using connected AI tools
- Hands-on email and lifecycle marketing experience
- Experience working inside an ESP such as Klaviyo, Braze or similar
- Ability to assess whether a flow or campaign plan is appropriate
- Strong hands-on experience with ClickUp
- Detail-oriented and driven
- Fluent written and spoken English
- Availability during US Mountain Time business hours
Benefits:
- Part-time to full-time
- Flat-rate structure possible once established
- 90-day trial period with clear milestones, then ongoing
- Remote work
- Independent contractor arrangement
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